Your medical expenses are directly reimbursed from the insurer after you submit a reimbursement claim to them.
Reimbursement claims for out-of-pocket expenses paid before the workers comp claim is approved must be submitted to your case manager.
As long as the reimbursement claim is valid and proper documentation is provided, the reimbursement should be processed in a timely manner.
Taking a photo of receipts or invoices is a good practice for documentation in general.
Step 1: Lodge your claim
Lodge your workers comp claim with the help of our guide.
Step 2: Receive insurer approval
Once your claim has been approved by the insurer, your claim will be assigned an active claim number. You will also most likely be assigned a case manager, whom you can contact for questions regarding payment and reimbursement.
Always have your claim number handy when attending medical appointments and treatment sessions related to your workers comp case. This ensures that the payment invoice for your work rehab services is issued to the insurer, and not you.
Step 3: Submit reimbursement claim
If you had to pay out of pocket for your initial GP appointment, submit a reimbursement claim together with the receipt or invoice to your case manager.