How do I file a workers compensation claim?

Let us show you how to lodge a workers comp claim in NSW.

To file a workers compensation claim in NSW, Australia, follow these steps:

1. Notify employer
2. Notify relevant parties
3. Seek medical attention
4. Submit the claim form and COC
5. Await insurer's response

1. Notify employer

Inform your employer about your injury as soon as possible. Prompt notification streamlines the claims process and helps you access your entitlements faster.

We strongly encourage you to have an early discussion with your employer regarding your intention to lodge a claim. However, if this is not possible, proceed to the next step.

2. Notify relevant parties

Directly notify icare about your workplace injury and intention to lodge a workers compensation claim through their online portal. icare accepts submissions from employers, injured workers or an authorised representative of the injured worker.

3. Seek medical attention

Seek medical attention for your injury immediately, ensuring the medical provider knows the injury is work-related. This information would allow them to generate a COC, which is essential for your claim.

Adhere to the limitations specified in your COC to ensure a smoother recovery process.

4. Submit the claim form and COC

Submit the claim form and COC to your employer and their insurance company. Keep copies of all submitted documents for your personal records.

Remember to submit a copy of your COC to icare as well, to accompany your claim lodgment.

5. Await insurer's response

Upon receiving your claim, the insurer will acknowledge it within seven (7) days and decide on liability within 21 days. They may seek additional information from you, or arrange for an assessment to determine the severity of your injuries and the amount of compensation necessary.

As you wait for your workers comp claim to be approved, you can begin the process of looking for a workplace rehabilitation provider.